{"id":4866,"date":"2020-01-22T10:12:18","date_gmt":"2020-01-22T10:12:18","guid":{"rendered":"https:\/\/evoltmoped.com\/support\/"},"modified":"2022-02-28T21:20:02","modified_gmt":"2022-02-28T21:20:02","slug":"support","status":"publish","type":"page","link":"https:\/\/evoltmoped.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Common Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I charge the battery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Easy! You just take out the battery and charge it at home in the wall socket like a regular computer or smartphone! You can also charge directly in the electric moped if you have access to it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow far do I get on a battery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Usually you will go about 40 km before you have to give your battery a little more love! But there are several factors that can affect the range such as a lot of uphill skiing, high load weight or cold temperature.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do I have to charge the battery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If your battery is completely discharged, it takes about 5-6 hours to fully charge it again. If you do not use the battery for a long period, it is recommended to charge it for two hours over two months to maintain the battery cells. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to maintain my battery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes it is recommended to maintain the battery when you are not using it for extended periods to maximize its life. You do this by charging for an hour every month so you keep the cells alive. Too long without charging and the cells risk taking damage. In combination with this, it is also recommended to store the battery at room temperature.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to assemble the electric moped?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, you do not need to assemble the electric moped. The only thing that needs to be put on are the rear-view mirrors that you can easily screw on without any tools!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if it breaks?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Rest assured, we will help you! You only need to report the problem to us via email or phone and we will solve it. If it is technically wrong, we will help you find helpful mechanics in your area.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I test drive EVOLT Electric Mopeds?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Right now you can test drive in Stockholm, Gothenburg, Malm\u00f6, Sundsvall, V\u00e4ster\u00e5s, Kristianstad and \u00c4ngelholm. Email us at info@evoltmoped.com for a test drive!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have the opportunity to return if I have changed after purchase?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Of course you can return if you are no longer sold on an electric moped. You can return within 10 days even if you have driven with it as long as you have the packaging for repackaging. In addition, the customer must be responsible for the delivery back to the warehouse, which is about 150\u20ac.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does my electric moped not accelerate when I turn on the gas?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You probably have the brake in while you turn the throttle. The brakes have a safety catch which means that you can never accelerate while braking. If this is not the case, you may have turned off the throttle on the red “switch” on the throttle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay later for my EVOLT Moped?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We offer partial payment up to 36 months with Klarna.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Support Common Questions How do I charge the battery? Easy! You just take out the battery and charge it at home in the wall socket like a regular computer or smartphone! You can also charge directly in the electric moped if you have access to it. How far do I get on a battery? Usually […]<\/p>\n","protected":false},"author":29932847,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4866","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PaKmjc-1gu","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/pages\/4866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/users\/29932847"}],"replies":[{"embeddable":true,"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/comments?post=4866"}],"version-history":[{"count":4,"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/pages\/4866\/revisions"}],"predecessor-version":[{"id":4994,"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/pages\/4866\/revisions\/4994"}],"wp:attachment":[{"href":"https:\/\/evoltmoped.com\/en\/wp-json\/wp\/v2\/media?parent=4866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}